REGAL | Product Updates

Product Updates

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April 2025 Releases

Here's our April 2025 product releases, including the early access period for our AI SMS Agents!

Introducing the AI Decision Node: Smarter AI Workflow Automation for Contact Routing

Introducing Regal's AI Decision Node—a new way to auto-route contacts in journeys based on the context of each customer interaction.

How to Deliver a Unified Customer Experience with Regal in 2025

The more lines of communication you open with your customers, the more likely you’re starting the conversation on the right foot. Regal helps you unlock a more unified customer experience in a matter of days. See how.

Maximize Agent Throughput with Regal's Predictive Dialer

It’s critical for call center managers to understand how their power dialers work and to measure if they’re performing as intended. With Regal’s new Predictive Dialer, You can do just that, and much more.

Regal Named One of Forbes America’s Best Startup Employers 2025!

Regal is officially one of Forbes America’s Best Startup Employers 2025, ranking #164 out of 500. This recognition is a testament to our incredible team, our innovative work culture, and our unwavering commitment to advancing AI technology.

February 2025 Releases

Here's our February 2025 product releases, including live progressive dialer performance measurement, support for Outlook signatures, and some new API endpoints for better data access!

January 2025 Releases

Here's our January 2025 (and last December's) product releases, including user profile URLs, deleting unintentional contacts, and early access to our Outlook integration!

Regal’s Q1 Product Roadmap: Webinar Highlights & Recap

Regal’s Q1 2025 product roadmap brings AI Agents, Intelligent Orchestration, and Enterprise Functionality to the contact center. Discover what’s coming next!

Introducing Regal Custom Objects

Build your own data model and keep your agents in one tool with Regal Custom Objects.

2024 Year In Review

The year Enterprise customers embraced Regal and AI Phone Agents came to contact centers. We look back at major milestones achieved in 2024.

November 2024 Releases

October 2024 Releases

September 2024 Releases

Introducing Custom Events in Agent Desktop Activity Feed

Improve agent context with a synthesized view of the buyer's journey -- leading to more personalized conversations.

August 2024 Releases

July 2024 Releases

June 2024 Releases

May 2024 Releases

April 2024 Releases

Previewing Custom Objects

With Custom Objects, brands will be empowered to tailor their customer data models within Regal and provide a single pane of glass for agents – leading to better customer conversations.

Introducing Regal Live

Monitor intraday call center metrics in real-time to adjust staffing, campaigns or coaching on the spot.

Introducing REGAL AI

Improve agent efficiency and win more customers with REGAL AI.

Introducing Regal IVR

Regal’s IVR leverages unified customer profiles to personalize inbound caller experience – delivering better customer experiences and business outcomes.

Introducing Progressive Dialer

Regal’s powerful progressive dialer multiplies your reach and maximizes agents’ time for personalized conversations.

March 2024 Releases

February 2024 Releases

January 2024 Releases

Introducing Custom Tasks: Sometimes Actions Speak Louder Than Words

Use custom tasks to orchestrate Agent actions beyond just customer conversations.

2023 Year In Review

We look back at major product releases in 2023.

November 2023 Releases

Introducing Collaboration-Native Features to CCaaS

Combining collaboration functionality into CCaaS workflow tools invites more cross-functional users from a company to participate in designing the end-customer experience, leading to better omni-channel orchestration and customer outcomes. Learn more about Regal's collaboration features.

Introducing QA Scorecards: Uplevel Agent Performance

Uplevel agent performance with Regal's QA Scorecards. With QA Scorecards, managers can ensure that all interactions meet the criteria and standards of excellence established by your company.

October 2023 Releases

August 2023 Releases

Announcement: Regal 1:1 Email Channel

Regal's powerful 1:1 email channel enables agents to have more touch points with customers from a unified platform.

Announcement: Regal Conversation Intelligence

Regal’s Conversation Intelligence drives higher conversion rates for B2C sales teams. We use both the traditional QA/coaching tools, and brand new conversational triggers that allow you to update customer profiles and send automated follow up messages based on what is said in a conversation.

Announcement: Regal SMS Suite

Regal’s SMS Suite allows brands to actually drive revenue from SMS. Drive cross-channel engagement using our comprehensive Triggered & Scheduled SMS Journeys (aka SMS Marketing), 1:1 SMS Conversations (aka 2-Way SMS), and AI SMS Bot.

Announcement: Regal Segment Builder

Regal’s powerful, no-code Segment Builder enables any business user to segment, target, suppress, and send blasts of cross-channel communications (SMS, calls or webhooks) to their customers – all based on a real-time unified customer profile.

Announcement: Regal Unified Customer Profile

Regal's Unified Customer Profile gives you a complete view of each customer including 1st party data, 3rd party data and conversation intelligence so you can deliver cross-channel orchestration in conversational channels like phone and sms.