Videos

Introduction to Regal

In this video, Alex, co-founder of Regal, shares why phone calls remain a vital channel for businesses and how large language models (LLMs) are finally making it possible to deploy enterprise-ready AI agents at scale.

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Introduction to Regal

In this short video, Regal co-founder Alex Levin breaks down why voice is still the dominant channel in customer service—and how AI agents are finally ready to handle it. Backed by the latest LLMs, Regal’s platform makes it possible to automate and personalize phone calls at scale. This is how leading brands are using AI to cut costs and elevate CX.

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SEPTEMBER 2023 RELEASES

September 2023 Releases

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SEPTEMBER 2023 RELEASES

September 2023 Releases

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SEPTEMBER 2023 RELEASES

September 2023 Releases

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Introduction to AI Agents

AI agents are no longer a concept—they're here, and they're transforming customer service, sales, and operations across industries. In this video, Regal co-founder Alex explains how advances in large language models, text-to-speech, and speech recognition are making it possible to replace outdated IVRs with AI agents that talk, reason, and act just like human reps.

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Strategies for Proactive Customer Engagement: Maximizing Outbound Revenue

Regal.io partnered with Customer Contact Week Digital (CCW) to present Strategies for Proactive Customer Engagement: Maximizing Outbound Revenue, highlighting how outbound contact centers are transforming to drive sales and build lasting customer relationships.

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CX 2.0: THE AI ADVANTAGE

Regal.io and Balto are thrilled to present a comprehensive webinar on the transformative impact of AI on customer experience and outbound call center efficiency.

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Regal Implementation Process

Read what to expect during the Regal implementation process. From Kickoff, to Go-Live, and beyond.

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OUTBOUND STRATEGY SUCCESS GUIDE FOR: EDUCATION

How 2 leading education companies surpassed goals with a cloud contact center software that goes beyond legacy CCaaS.

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OUTBOUND STRATEGY SUCCESS GUIDE FOR: LOCAL SERVICES

How 3 leading local service brands surpassed goals with a cloud contact center software that goes beyond legacy CCaaS.

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OUTBOUND STRATEGY SUCCESS GUIDE FOR: FINANCIAL SERVICES

How 2 leading financial service providers surpassed goals with a cloud contact center software that goes beyond legacy CCaaS.

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OUTBOUND STRATEGY SUCCESS GUIDE FOR: HEALTHCARE

How 3 leading healthcare brands surpassed goals with a cloud contact center software that goes beyond legacy CCaaS.

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OUTBOUND STRATEGY SUCCESS GUIDE FOR: INSURANCE

How 4 leading insurance providers surpassed goals with a cloud contact center software that goes beyond legacy CCaaS.

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HOW TO ELEVATE YOUR CUSTOMER EXPERIENCE WITH PROACTIVE OUTBOUND

Is your brand using the right tech stack to deliver personalization at key points in your customer journey? In this webinar, we explore the role proactive outbound plays in providing exceptional customer experiences.

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4 REGAL SOLUTIONS TO YOUR OUTBOUND CHALLENGES

A quick summary of the four solutions Regal provides to 4 challenges high consideration brands face in today's competitive market.

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MODERNIZING OUTBOUND CONTACT CENTERS: HOW TO TREAT MILLIONS OF CUSTOMERS LIKE ONE IN A MILLION

How can outbound sales teams use phone and SMS outreach to make millions of customers feel like one in a million?

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